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Terms & Conditions
Last Updated: 2025
Tax-US, LLC (“Company”, “we”, “our”) provides tax relief, preparation, and consulting services. By accessing our website or using our services, you agree to these terms.
1. Use of Services
You agree to lawful use and will not interfere with website functionality.
2. Not Government Affiliated
We are not the IRS, U.S. Treasury, or any government agency.
3. No Guarantee of Results
We cannot guarantee IRS outcomes, reductions, approvals, penalty removals, or audit results. Every case is different and results vary.
4. Fees & Payments
Fees are disclosed upfront. Completed work is generally non-refundable unless otherwise stated in writing.
5. Communication Consent
By submitting information, you consent to SMS, email, and phone communication related to your case. You can reply STOP to opt out of SMS at any time.
6. Third-Party Partners
We may share information with enrolled agents, tax preparers, call centers, CRM systems, and payment processors as needed to provide our services.
7. Limitation of Liability
To the maximum extent allowed by law, we are not liable for indirect, incidental, or consequential damages, or for delays caused by the IRS or state agencies.
8. Governing Law
This agreement is governed by the laws of the State of California, without regard to its conflict of law rules.
Contact:
Contact:
TAX US LLC
100 Liberty Way, Suite 500, Washington, DC 20001
support@tax-usllc.com | 888-555-0199
Privacy Policy
Last Updated: 2025
Information We Collect
- Name, phone number, and email address
- Tax documents and filing information
- SMS logs and call metadata
- Appointment and case management data
What We Do Not Do
- We do not sell your personal information.
- We do not use tracking cookies on this website.
How We Use Information
- Tax preparation and filing
- IRS and state representation
- Identity verification and fraud prevention
- Case management and support
- Appointment scheduling and reminders
SMS Consent
By submitting information, you consent to receive SMS messages from us about your case. Message and data rates may apply. Message frequency varies and may depend on your case status. Reply STOP to cancel or HELP for help.
Data Sharing
We share data only with licensed tax professionals, service partners, CRMs, and processors as needed to perform our services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
Tax records are generally stored for 3–7 years, or as otherwise required by law and professional standards.
CCPA Rights
If you are a California resident, you may request access to, correction of, or deletion of your personal information by contacting support@tax-usllc.com.
Children
We do not knowingly collect information from minors under 13 years of age.
Contact: support@tax-usllc.com | 888-555-0199
Refund Policy
1. Completed service work is non-refundable.
2. Prorated refunds for unused services may be offered at our discretion.
3. For billing questions or disputes, please contact
billing@tax-usllc.com.
SMS / 10DLC Compliance
By submitting your information on this website, you consent to receive SMS messages from TAX US LLC regarding your tax case, appointments, and related services.
- Message and data rates may apply.
- Message frequency varies and may depend on your case status.
- You can reply STOP at any time to unsubscribe from SMS messages.
- You can reply HELP at any time for assistance.
- Consent is not required as a condition of purchase.
General Disclaimers
- We do not guarantee IRS, state, or other governmental outcomes.
- Nothing on this website constitutes legal advice.
- Individual results vary based on each taxpayer’s unique facts and circumstances.
- IRS programs are created and administered by the government. We are a private company and are not affiliated with the IRS or any government agency.
Data Processing Agreement (DPA)
1. Parties
Controller: Client (you, the customer)
Processor: TAX US LLC
2. Data Types
- Identity data (name, contact details)
- Tax documents and filing information
- Communications, call notes, and correspondence
- Payment and billing records
3. Purpose
The data is processed for tax preparation, tax relief, consulting, and related compliance services.
4. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, disclosure, or loss.
5. Subprocessors
We may use subprocessors such as SMS platforms, CRMs, licensed tax professionals, and call centers to help us deliver our services. These subprocessors are bound by appropriate data protection obligations.
6. Breach Notification
In the event of a confirmed data breach affecting your personal data, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
7. Data Return or Deletion
Upon request, and subject to applicable law and recordkeeping obligations, we will return or securely delete personal data when it is no longer required for the purposes described above.